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Research has shown an enterprise application’s success depends heavily on achieving rapid and effective user adoption and proficiency. Health systems utilizing highly complex IT systems, such as the electronic medical record (EMR) know this all too well. When clinicians struggle to use the EMR, frustration increases, time spent with patients decreases, and health systems delay realization of the full value of their software investment.
Traditional training methods can be costly and inefficient to maintain. So how do health systems successfully and cost-effectively prepare and guide clinicians through rollouts, upgrades, and procedural changes? Bobby Zarr shares his journey with uPerform – a comprehensive digital learning platform for mission-critical systems such as EMR, ERP, HCM and more.
As Manager of IT Training and Support at Infirmary Health, Zarr was tasked with putting together a training program for an EMR go-live. Zarr had only 60 days to complete the training, so he approached the EMR vendor for help. “When I reviewed the vendor-provided training materials, I realized they didn’t match our customized system and there’s no such thing as a one-size-fitsall training program or package of materials. I had to create and deploy training quickly, without physical resources, so eLearning was the only option,” recalls Zarr. Upon turning to uPerform for its rapid content creation, management, and delivery functionalities, Zarr successfully trained over 1,500 clinicians virtually, just in time for their EMR system go-live.
That was just the tip of the iceberg in terms of what uPerform was capable of, and Zarr was quick to realize its potential. He soon joined ANCILE—currently serving as the Senior Director of Healthcare at the company—to revolutionize IT training in healthcare through the use of uPerform, ANCILE’s flagship offering. “Over the last few years, we’ve partnered with hospitals to adapt uPerform to address the difficulties traditional instructorled training and ongoing support pose to healthcare systems – including high training costs, EMR utilization and compliance issues, and low clinician satisfaction,” adds Zarr.
uPerform is the only digital learning platform that combines content creation, management, and delivery capabilities in a single solution.
We’ve partnered with hospitals to adapt uPerform to address the difficulties traditional instructor-led training and ongoing support pose to healthcare systems – including high training costs, EMR utilization and compliance issues, and low clinician satisfaction
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