Procura Software by AlayaCare: A Shot in the arm for the Continuum of Care

The world’s population is aging, with thousands of people turning 65 every day, most of whom prefer to age in their own homes. The staggering number of seniors translates to the rising demand for home care agencies and caregivers who can deliver valued home and community care service to medically complex and fragile adults and the elderly. In serving home-based seniors as well as those with chronic illnesses and disabilities, there is a common theme in the hurdles faced by home and community providers. Besides dealing with the heavy burden of legislative compliance, which adds greatly to the cost and complexity of operations, home and community care agencies are struggling to recruit, train, and retain staff from a dwindling pool of nursing resources. Furthermore, staff utilization and productivity continue to be challenging; and providing best care outcomes for clients within budgetary constraints is proving to be a mighty tall order.



A perfect storm is brewing. The sticking point for home and community care agencies boils down to choosing innovative technologies and the right partner that can help them improve their quality of care and meet the changing expectations, while also gaining a competitive advantage and creating a point of difference.



Procura provides enterprise-grade management software to support the clinical, operational, and financial needs of over 200 of the largest providers across the world. Procura was recently acquired by award-winning technology platform AlayaCare, making the combined company North America and Australia’s leading provider of technology and expertise in the long-term and post-acute care market. “Our products equip providers with innovative software solutions to deliver the best care, efficiency, and accelerated growth in this ever-changing industry,” says Garry Neale, GM AlayaCare EMEA, formerly the GM of Procura ANZ. “Be it through a client management system for community and disability services, or a financial and clinical management app for residential age care and retirement villages, our solutions have made a significant impact on the aged, community, and disability sectors.”



This strong presence in the home care sector, especially in the Trans-Tasman region, has taken years to build. Just consider that Procura began its operations in Australia and New Zealand in 2007, with just two customers and two employees. Today, as part of the expanded AlayaCare organization, those numbers have risen to more than 350 global customers and 360 staff in Canada, Australia and the U.S., and the combined AlayaCare organization continues to strengthen their foothold across the world.



For perspective, the Procura community solution recently passed a milestone of 1 billion home care visits managed through its mobility solution since 2014—another feather in the cap that substantiates the company as a leader in its niche segment.







Procura has never rested on its laurels, spending the last three years in re-developing its end-to-end solutions as cloud applications besides releasing a SaaS-based CareExchange platform into the market. The future-ready solutions have been installed at the largest home care providers across Australia, New Zealand, the U.S., and Canada.



Benefits Galore with CareExchange



Through the web-based CareExchange solution, Procura has successfully navigated home, community and residential aged care agencies through a number of challenges.



The CareExchange’s Care Planning module—compliant with all major funders including residential aged care requirements, Home Care Packages, CHSP, NDIS, QCSS, DVA CN, DVA VHA, HITH, and private pay—provides aged care providers with a flexible and effortless way to manage regulatory checklists. With regard to improving staff productivity, CareExchange allows for best practice workforce management with 360-degree pivot view scheduling.

Care workers can view their schedules and access client information via any web browser in realtime, and also utilize the mobile-based app to operate offline, which is especially important in remote and rural areas.



Since CareExchange customers serve a diverse set of consumers across the continuum of care, CareExchange facilitates tailor-made experiences for disability services and retirement homes across the globe. To that end, CareExchange enables an unprecedented level of functionality as it pertains to creating and documenting against an advanced digitized care plan. The SaaS-based platform allows direct links from Assessments/Forms (Evidence Based) to trigger applicable care plan domains, which are then personalized to client-specific requirements. The cloud-based CareExchange also warrants praise for being a user-friendly platform that provides scalability and optimal user experience and performance. The platform’s UI has been specifically designed for transparency, configurability, and simplicity, relative to the highly complex environments that the software is deployed in. Meanwhile, all the data ingested in CareExchange is housed in a scalable architecture that is designed to support the performance and security requirements of the Enterprise.



To summarize, CareExchange is a cloud-hosted, multi-tenant SaaS solution that offers a comprehensive client record including detailed forms and assessments, charting of clinical readings, file attachments, progress notes, and incident, infection, and quality registers.



The Keyword: Connected



Notwithstanding CareExchange’s exemplary benefits as a standalone solution, Procura understands the value that new integrated technologies can bring to an organization. This is precisely why CareExchange was designed with an unprecedented number of open APIs to enable connectivity with other software applications.



Procura has signed agreements to deliver Procura Wound Care Management, courtesy of Pixalere, which delivers unique insights to aged care providers, enables best practice wound care, and empowers clinicians and administrators to significantly improve both patient outcomes and operational efficiencies. The Procura Pain Management solution by PainChek equips caregivers with the means to identify the presence of pain, quantify the severity of pain, and monitor the effectiveness of pain management, even for non-communicative patients.



This philosophy of collaboration and integration resonates across Procura’s operations under the AlayaCare brand. Through such strategic partnerships, AlayaCare is able to deliver innovative, differentiated, and robust systems for long-term sustainability, as opposed to a quick-fix solution that might prove obsolete in the long run. “Our keyword is ‘connected,’ and we aim to integrate the expertise of AlayaCare people, AlayaCare software, and our strategic partner products with our customers and their clients. We create an ecosystem where everyone works together to collaborate for a better-connected care system to drive a prosperous future,” emphasizes Annette Hili, GM AlayaCare ANZ.



So, how exactly does an AlayaCare solution such as the Procura suite of products facilitate a connected continuum of care ecosystem?



Just take the example of a recent success story involving Enliven Peacehaven Village in New Zealand. With more than 4,100 staff and 2,350 volunteers working cohesively in the community, Peacehaven Village, a part of Enliven Southland, provides an extensive range of services for the elderly and people living with a disability. Prior to its engagement with Procura, Enliven was bogged down by a large number of paper-based, manual processes that were time-consuming and difficult to manage.



The Procura team stepped in and installed the CareExchange Clinical solution along with the Integrated PainChek Pain Management application. Since the deployment, Enliven has witnessed financial gains, reduction of paper, better utilization of time, and an increase in staff engagement. Enliven reported the removal of 15 filing cabinets within the first three months, and these areas were converted to resident utilized spaces.

Since Enliven wanted to establish the business processes corporately rather than for individual businesses, the solution was designed accordingly. Through the CareExchange Clinical Care Suite, Enliven was able to configure the solution that worked for all sites but standardized them from a business process point, without the need for customization. “This was an upfront financial gain as well as a long-term one,” recounts Neale.



"AlayaCare can go ‘wall to wall,’ providing a single client record that can traverse the continuum of care—a powerful competitive advantage that clients can benefit from"



Since the implementation, Enliven has undergone three audits and accreditations, where it received the highest level of results. Enliven attributes this to better processes, documentation, and its newfound ability to care for residents, thanks to the Procura Clinical Care Suite.



Under the Procura Global and AlayaCare Umbrella



In scripting such success stories, Procura banks on its global reach and knowledge of diverse markets and healthcare regulations. Nearly 3,000 residential aged care, home and community care locations count on Procura for clinical, operational, and financial solutions required to profitably deliver quality care.







AlayaCare’s investments in innovative products—including Procura—are supported by a team of global health and technology specialists that holds Procura in good stead. While identifying the synergy between the ANZ and North American markets, AlayaCare recommends industry best practices and designs tailored solutions for the largest enterprise level providers in the U.S., Canada, Australia, and New Zealand.



This knowledge of global markets is a noteworthy differentiator. Also, unlike other ‘siloed’ solutions in the market, AlayaCare provides a solitary platform that can be leveraged across all verticals that organizations within Aged & Community Care Programs in Australia operate in. Every solution provides extreme scalability and performance for tier 1 providers and is built to manage the most complex client operations. “AlayaCare can go ‘wall to wall,’ providing a single client record that can traverse the continuum of care—a powerful competitive advantage that clients can benefit from,” explains Neale.



What’s Next?



Procura is welcoming the new decade with the exciting news that will open up fresh opportunities. Earlier in January, Procura was acquired by AlayaCare, an award-winning technology platform for home and community care. “AlayaCare and Procura both share an unwavering commitment to delivering innovative technology built for the sole purpose of enabling organizations to support better patient outcomes,” said Adrian Schauer, the CEO and founder of AlayaCare.



AlayaCare's unique platforms offer a complete technology solution to manage the entire client lifecycle including referrals and intake, scheduling, coordination, client health records, clinical documentation, care worker management, billing and payroll, reporting, remote patient monitoring, and a mobile caregiver app in one integrated, highly robust and secure, cloud-based system.



Joining forces, the newly expanded AlayaCare organization— with Procura under the AlayaCare brand—is set to deliver the most advanced solutions to organizations of all sizes around the world. By integrating highly-valued features and introducing AlayaLabs machine learning and analytics offerings, customers will be able to unlock even greater value from their data to drive smarter business decisions and more intelligent client experiences.



Procura will take an agile approach to meet its clients’ current and future requirements, and draw on its extensive customer base for ground-level product feedback and direction. “We are well-placed to meet and exceed competitive market attacks,” concludes Annette.